Lando under new ownership
Please note that there has been a change in ownership at Lando with Martin Joubert being the new owner. Daniel du Toit, the previous owner, is no longer associated with Lando. Any commitments made by the previous owners regarding future services will be evaluated for feasibility and feedback will be given in future communications. The new management team is committed to providing ongoing superior service to all clients. As with our revamped website, the services and products as shown in this newsletter, is testimony to our continual strive to service excellence. I trust everyone will find something interesting in this newsletter.
In this Month's Issue
New PABX system at Lando
A new PABX system has been installed at Lando to enhance the flow of communication internally and to all clients. In future all departments i.e. support, accounts and design will be available by dialing the 0861 414243 number. This is the only number that should be used for future communication with Lando. We strive to service excellence and will therefore never implement an automated voice facility at Lando. You will always speak to a real person capable of handling your call when phoning Lando.
Please note that periods of high call volumes are sometimes experienced, when you might not be able to get through. We all understand how frustrating this is and will do everything possible to avoid it. We are always available on a 24/7/365 basis for any support queries. However please note that a reduced number of staff are available for after hours support. In case you receive a busy signal you can either leave a message with contact details, send a sms to 082 7777507 or send an email to services@lando.co.za. You query will be handled as soon as possible.
New referral system
We are proud to announce the following referral system for our clients. Sign up new clients now and receive a cash back bonus. Send this gift certificate to your family, friends or business contacts. If they sign up with Lando as new clients, you will receive a cash bonus to the value of one month of services that the new client subscribes for to a maximum value of R250. Click here to send gift certificate now.
Certificate terms & conditions
- Not redeemable for cash with a maximum value of R250.
- This does not relate to existing customers upgrading or adding services.
Radius server upgrade
The radius server is used to authenticate users to ensure that only valid users can access the internet. The upgrades of the radius servers have now been completed. This upgrade ensures that if any one site loses connectivity for whatever reason, the others will always be available to take over. This configuration resulted in a much more stable internet service delivery.
This entailed creating extra redundancy by setting up additional radius servers in different geographic locations to ensure that backup authentication can always be done. The main purpose was to ensure that you will always be able to access the internet. This configuration will ensure that power failures and network equipment failures will have no impact on clients when accessing the internet. Please bear in mind that Telkom service delivery problems as well as international bandwidth problems will remain a part of our lives. This unfortunately is not controlled by Lando.
Control Panel
Easy access to the control panel for the following functions have now been made available. Click here to access the control panel via the Lando website.
The mailbox control panel includes the following features:
- View mailbox quota (size)
- View Anti-Virus/Spam Policy status
- View or edit Anti-Virus/Spam settings
- View SMTP status
The radius user control panel includes the following features:
- View account information
- View Data Cap
- View Data Topups for the month
- View Data Usage
- View or edit notifications sent to email address or cellphone
ADSL Notifications
A system has been implemented to alert the user if the data cap of ADSL has been reached. This system will send a notification via sms or email to advise you that 85% of the data cap has been reached and again when you reach your cap. This system predicts internet usage and can anticipate when the data cap will be reached. This will enable you to contact support at Lando to load data topups well in advance before your internet access is disabled due to reaching your data cap.
Cell numbers and email addresses from the billing system were used to populate the cell number and email address for this notification function. Every effort was made to ensure that correct data was used for notifications. Access the control panel above to view or edit this information. Please remember that cell numbers must be in the correct format i.e. 0829191234 will be +27829191234.
New ADSL Service
Now there is no need to battle with Telkom anymore for ADSL. Contact Lando direct to get connected with ADSL. We now have ADSL from R299 (including line rental, modem and 1GB of data).
This entails that Lando will handle the application for the ADSL with Telkom. You just fill in the forms and we take care of the rest. You will then receive one invoice including the line rental from Lando.
Please follow the steps below to apply for ADSL
- You must have a regular phone line to follow these procedures.
- Click here to check whether ADSL is available in your area. As a rule of thumb, ADSL is usually available within a 5km radius from a Telkom exchange.
- Click here to download the ADSL application form or contact Lando at 0861 414243 to get the application faxed or emailed to you.
- Fax the application back to Lando at 0861 100036
- Lando Support will process the application with Telkom and monitor the upgrade of the line to ADSL.
- Lando Support will contact you with an estimate on when the line will be upgraded. This entails an upgrade at the Telkom exchange in your area.
- An ADSL modem will be couriered to you within days before the installation is done. The modem will be pre-configured with your username and password already assigned to you.
- No installation charges are levied on the self installation basis. The normal Telkom charges will apply if a Telkom technician needs to install the ADSL. You are however at the mercy of Telkom for when the installation can take place.
- The installation is however in no way difficult and can easily be done with assistance from Lando support on 0861 414243. We will be glad to assist you in any way possible with installation of the router.
- The service is available on a month-to-month basis and can be cancelled by giving 30days written notice. You will however have to return your modem if you cancel your service within 24 months from signing up.
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0861 414243
0861 100036