Frequently asked questions


  Troubleshooting your Internet connection:

  • Check your modem settings for pulse/tone dialing (depends on the area you are in). Go to -> start -> control panel -> phone/modem options -> edit
  • Rather disable the area and country code settings. Go to start -> control panel -> network connections -> right click Lando Icon -> Properties -> Uncheck use dialing rules
  • Check your cable connections on modem. The one marked Line must go to the telephone wall socket.
  • If you hear your modem connecting to the Internet, but the connection is cut, make sure you username and password are entered properly - remember no capital letters or spaces are allowed.
  • If the modem cannot detect the dial-tone, go to -> start -> control panel -> phone/modem options -> modem -> Click Properties for your Modem -> modem -> Uncheck wait for dial tone before dialing.
  • Remove your modem from Windows and re-install according to the manufacturers instructions (Make sure you have the original driver disk for the modem before you remove your modem).
  • Install the modem as a standard modem using Windows standard drivers.
  • Test the line to your ISP by dialing the internet connection number (0860007249) from your handset and listen for the modem noises as it is trying to connect.
  • Take your computer to another location, being a friends house or business premises, and use the telephone line there to get proof that your equipment and setup works fine. If your computer connects there, then the problem is with the physical Telkom line (Be sure that you have tested all your cables, modem, etc.)
  • Phone Telkom at 10212 and ask for the line to be tested – This is done while you're on the line.
  • Please feel free to contact our support line (0861 414243) if you have any queries.

  How do I setup a dialup account?

Windows 98:

  • Go to My Computer -> Dialup Networking -> Double click to Add a New Connection
  • Enter a descriptive name for your connection
  • Select your modem from the list. Enter the area code, telephone number to dial and select your country code. Click Next and Finish.
  • Now Right Click your connection and Left Click Properties
  • Uncheck Use area code and dial-up properties. Make sure that the telephone number is correct (0860007249).
  • Click on Server Types.
  • Uncheck logon to Network.
  • Uncheck NetBEUI.
  • Uncheck IPX/SPX Compatible.
  • TCP/IP must be checked.
  • Click OK, and OK again.
  • Double click your connection and enter the correct Username and Password and click Connect to try your connection.

Windows XP:

  • Go to Start -> Control Panel -> Internet Options -> Connections -> Setup
  • Select Connect to the Internet and click Next
  • Select Setup my connection manually and click Next
  • Select Connect using a dialup modem and click Next
  • Type a name for your ISP and click Next
  • Enter the phone number to dial the Internet and click Next (0860007249)
  • Select Anyone’s use and click Next
  • Enter your Internet Login name and password and click Next and Finish.

  How do I setup my email account?

Outlook Express/2000:

  • Open Outlook Express. Do not connect i.e. work offline.
  • Go to Tools -> Accounts -> Click Mail tab. Select Add mail.
  • Enter your Name and click Next
  • Enter your Email Address and click Next
  • Select the Incoming mail server POP3 and enter in your Incoming Mail server e.g. pop3.lando.co.za.
  • Select the Outgoing mail server e.g. smtp.saix.net and click Next.
  • Enter in your Account Name. Enter your FULL Email Address.
  • Enter your password as used for this email address and click Next and Finish.

Outlook/2002/2003/XP:

  • Open Outlook. Do not connect i.e. work offline.
  • Go to Tools -> Email Accounts -> Click Add a new email account and click Next.
  • Select POP3 and click Next
  • Complete the following:

    o  Your Name
    o  Email address
    o  Incoming mail Server POP3 = pop3.lando.co.za
    o  Outgoing mail server SMTP = smtp.saix.net
    o  User Name (Enter your FULL Email Address)
    o  Password as used for this email address.

  • Click Next and Finished

  How do I setup my email account if I have a Domain?

Outlook Express/2000:

  • Open Outlook Express. Do not connect i.e. work offline.
  • Go to Tools -> Accounts -> Click Mail tab. Select Add mail.
  • Enter your Name and click Next.
  • Enter your Email Address and click Next.
  • Select the Incoming mail server POP3 and enter in your Incoming Mail server e.g. mail.domain name.co.za/.com/etc.
  • Select the Outgoing mail server e.g. smtp.saix.net and click Next.
  • Enter in your Account Name. Enter your FULL Email Address.

  How do I setup identities in Outlook Express?

  • Click on File -> Identities -> Add New Identity.
  • Insert name.
  • Tick checkbox 'Require Password'.
  • Insert password.
  • Click OK.
  • 'Do you want to switch to [name] now?' -> YES.
  • 'Create a new Internet mail account' -> NEXT.
  • Insert name -> NEXT.
  • Insert e-mail address -> NEXT.
  • Incoming mail = e.g. pop3.lando.co.za.
  • Outgoing mail = e.g. smtp.saix.net.
  • 'Account name' = e.g. sample@lando.co.za.
  • 'Password' = (e-mail password) -> NEXT -> FINISH.
  • 'Import Messages' - 'Import From' -> NEXT.
  • 'Messages & Address Book' -> NEXT.
  • 'All Folders' -> NEXT.
  • FINISH.