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Lando as an Internet Service Provider is in a unique position to assist users with computer related problems. We now have a new initiative to determine if we cannot provide even better service to you by helping with computer related issues. A range of computer related issues that are within the capabilities of the personnel at Lando could be addressed.
The service works as follows:
- An active Internet connection is required to use this facility.
- Download this support software:
- Run the program.
- Phone Lando Support with the ID and password provided by the Teamviewer program.
- This creates a secure Internet portal to access your computer.
- Lando Support will log into your computer and provide onscreen assistance while you are in front of the computer making it much easier to provide assistance than over the phone.
- Close the Teamviewer program after the call is ended. This will close the Internet portal. No unauthorized access can be gained via the Internet without this program running on your computer. The other party must also have the ID and password generated. This ID and password is never the same therefore creating a secure environment.
This service will be provided on the following terms:
- 30 minutes free support will be provided per month for all fully paid services. A charge will be levied at R125 per hour for support above the free minutes.
- This service requires a high speed Internet connection such as ADSL or 3G for effective usage.
- Support will be limited to weekdays 8:00 to 17:00.
- No hardware setup issues will be dealt with.
This service is experimental and will be tested for some time before making it a permanent part of Lando. Feel free to test the service and provide feedback regarding your experience. Lando should be your first point of contact for advice regarding your computer.
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